Is there is any data on the device that needs to be kept? While the PC is rebooting, perform a warm or cold boot depending upon the following: Download and run the WMDC-Helper.exeDownload WMDC-Helper.exe the from the following:Īfter it has downloaded, right-click it, and select Run as Administrator. Open Control Panel > Programs and Features > Turn Windows features on or off.ģ.

Using add/remove programs, completely uninstall that softwareĢ. If you have Live Safe, or any other protection software mentioned in the above article: Remove McAfee Live SafeMcAfee Live Safe interferes with the operation of many mobile devices If, after several attempts, it has not connected, proceed to:Īdditional Troubleshooting for WMDC on Windows 10ġ. Occasionally, this step needs to be completed several times before your Mobile Device will connect. Go back to the previous step, and Establish the Mobile Device Connection Thorough Device RemovalUnplug the device from USBįollow the steps in the Knowledge Base article below: If the mobile device does not connect, proceed to the next stepĥ. It should install the drivers and, within a few minutes, start showing connecting then connected. Establish the Mobile Device ConnectionOpen Windows Mobile Device Center (There are no specific connection settings for the WDT90 or WDT92)Ĥ. Verify Connection SettingsSome mobile devices require specific connection settings to connect properly

You can also find instructions to manually change these settings in the following article:ģ. If your system does not allow running bat files, or if you are concerned about running bat files on your system, there are comments in the file which detail every command being executed. If successful, the screen should show the following: Right click the file, and choose Run as Administrator If WMDC does not open after being installed, proceed to the next step. The installer for WMDC can be downloaded from the links below: Windows Mobile Devices will not show as Connected in WMDC when using Windows 10īasic Troubleshooting for WMDC on Windows 10 Windows Mobile Device Center (WMDC) will not open on Windows 10

Windows 10 remove device not working